Experience
Principal Product Designer
Oct 2023 - present
Staff Product Designer
Mar 2023 - Oct 2023
I own Chime’s app IA and lead a platform design team of 4. We’re responsible for app’s vision and redesign of its core surfaces, frameworks, navigation, and infrastructure. Recent launches on app’s home have up-leveled quality and delighted members, while lifting conversion, usage, and funding metrics. I work directly with team’s designers on strategic direction alongside my projects. I also operate with execs on vision, with Eng/Product leadership on scoping and prioritization, and across design/XFN orgs on app ecosystem.
Lead Product Designer
Sep 2021 - Mar 2023
I designed new UI and flows that better supported app’s usage pattern as a daily utility with shortcuts and increased organic discovery of Chime’s product suite. I also consulted across Chime on new products, i.e. credit rewards, insurance
Chime (San Francisco, CA & Remote)
Design Manager
Feb 2021 - Nov 2021
I managed team of 4 designers working on Uber’s flagship rider app responsible for app's homescreen and on-trip experience. Handled overall project strategy, career development, recruiting/hiring, and performance management.
Senior Content Designer
Nov 2018 - Jan 2021
I designed platform experiences for Uber's global riders. Selected projects:
Free rides to vaccines with White House & Walgreens
New products for hourly rentals, airport experiences, and more
Multi-stop rides and platform approaches to core ride UX
As a senior IC, I was also a regular member of hiring panels and mentor to early-career designers.
Uber (Seattle, WA)
Senior Content Designer
Jun 2017 - Nov 2018
I was lead content designer and first hire for digital investing and financial advice, I brought content-first testing to design team, redefined legal and UX partnership, and worked with Product/Eng to scope MVP for joint business and UX impact.
Capital One (Seattle, WA)
Tools
Figma
Figma Make (AI-generated design)
Figjam & Miro
MS Power Automate (workflow builder)
LLMs & AI content tools
Skills
User experience
Product design
Conversational AI & prompt design
Content design
Product strategy
Information architecture
Systems thinking
Leadership
Mentorship
Management
Facilitation
Focus
Quality
Impact
Partnership
Communication
Collaboration
Efficiency
Scale
Growth
Education
NYU
MA, Design & Art History
Colgate University
BA, Architecture & Spanish
Staff Product Designer
Sep 2023 - present
I’m redesigning SN’s product documentation portal to better meet our users’ enterprise content needs with both improved UX and integration of AI content tools across the SN ecosystem.
ServiceNow (Kirkland, WA)